Frequently asked questions
How do I send my custom text or photo?
You can type your text or upload your image directly on the product page before adding the item to your cart.
Can I see a preview before you make it?
Yes, our website shows a digital preview of your personalized design before you complete your checkout.
Can I change my order after I submit it?
You can change your order within 3 hours of placing it by contacting our support team at Hello@windycitymarketplace.com. After that, production begins and changes are not possible.
How long does production take?
Custom items take 5-7 business days to make before they ship out. Non-personalized items ship within 3 business days.
What is your method of delivery?
We currently utilize UPS and USPS. Local pick up is also available in Chicago 60631. International shipping is not available at this time.
Can I return a personalized item?
No, because each item is made just for you, we do not accept returns or exchanges unless the item arrives damaged or has a spelling error on our part.
Can I return a bath or body item?
No. Due to strict hygiene and safety regulations, bath and body items cannot be restocked or resold, making them ineligible for returns or exchanges.
What if my item arrives broken?
If your item arrives damaged, please email a photo of the damage to Hello@windycitymarketplace.com within 48 hours of delivery. We'll review your concern and get back to you as quickly as possible.